But we got blindsided by a firmware update that's now being applied to these modems by "Big Red". In our driver for ACCESS codecs, it turns out we send a command that is interpreted differently once the new modem firmware hits, and the results aren't pretty.
Note the modems won't update on their own--you need to attach them to a PC and explicitly authorize that the firmware be updated.
But once that's done, the next time you apply the modem to your ACCESS, it will become locked in a mode that will kill future LTE connections. Even when attached to other devices. That's not good.
You'll notice a big banner on our website these days warning of this situation. We'd hate to be the cause of modem heartache, so we're trying to get the work out as quickly as we can.
The fix is easy--upgrade your ACCESS to new firmware (2.8p24 or higher) and the next time you plug in your modem it will instantly heal itself. Other fixes are listed in our appnote on the topic.
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| The culprit |
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